FAQ
Everything you need to know about shopping, gifting and ordering with BOUTEEQS.
Orders & Shopping
Simply choose your product, select any available gifting or personalization options, add it to your cart, and proceed to checkout.
For help choosing a gift, you can also use our Gift Finder to discover recommendations based on the person, occasion, budget and gifting preferences.
Yes. You can have your BOUTEEQS gift delivered directly to the recipient. During checkout, simply provide the recipient's delivery details and select any available personalization or gifting options you would like to include.
Please contact BOUTEEQS Customer Care as soon as possible at +974 5119 3844 or info@bouteeqs.com. Changes may be possible if preparation, personalization, flower arrangement or dispatch has not yet started. Once an order has entered preparation, certain changes may no longer be possible.
Orders may generally be cancelled before preparation, personalization, flower arrangement or dispatch has started. Once fresh flowers have been prepared, personalized work has begun, or the order has been dispatched, cancellation may no longer be possible for some or all components. Please contact us as soon as possible at +974 5119 3844 or info@bouteeqs.com if you need assistance.
Jewelry
Our jewelry collection includes pieces crafted primarily from 925 sterling silver, with selected designs featuring gold or rose-gold plating and stones such as moissanite and other carefully selected gemstones. Material specifications are clearly stated on each individual product page.
925 sterling silver consists of 92.5% pure silver, combined with other metals to provide the strength and durability required for jewelry. It offers the beauty and character of genuine silver while being suitable for regular wear when cared for properly.
Moissanite is a brilliant lab-grown gemstone known for its exceptional sparkle, durability and clarity. Its high brilliance makes it a beautiful choice for jewelry while offering excellent value compared with many traditional precious stones.
Sterling silver can naturally tarnish over time when exposed to air, moisture, cosmetics, perfumes and other environmental factors. This is a normal characteristic of genuine silver and does not mean the jewelry is defective. Proper storage and regular gentle cleaning can help maintain its appearance.
We recommend keeping jewelry away from water, perfumes, cosmetics and household chemicals whenever possible. Store pieces individually in a dry place and gently clean them using an appropriate jewelry polishing cloth. For plated jewelry, avoid excessive rubbing or abrasive cleaning products, as these may affect the finish.
Absolutely. Gifting is at the heart of BOUTEEQS. Our jewelry can be beautifully presented on its own or combined with flowers, personalization and selected gifting options to create a more memorable experience.
Perfumes
Perfumes offered by BOUTEEQS are sourced as genuine branded products through our selected supply channels.
Product size and other relevant information are stated on each product page.
Eligible perfumes may be requested for return or exchange within 7 days of delivery, provided they remain unopened, unused, in their complete original packaging, and the original manufacturer's seal remains intact.
Opened, sprayed or tested perfumes cannot normally be returned due to a change of mind.
Please refer to our Refund & Return Policy for full details.
Yes. Selected perfumes can be presented with flowers to create a complete BOUTEEQS gifting experience.
Available combinations and options will be shown on the relevant product pages and through our Gift Finder.