Simply choose your product, select any available gifting or personalization options, add it to your cart, and proceed to checkout.

For help choosing a gift, you can also use our Gift Finder to discover recommendations based on the person, occasion, budget and gifting preferences.

Yes. You can have your BOUTEEQS gift delivered directly to the recipient. During checkout, simply provide the recipient's delivery details and select any available personalization or gifting options you would like to include.

Please contact BOUTEEQS Customer Care as soon as possible at +974 5119 3844 or info@bouteeqs.com. Changes may be possible if preparation, personalization, flower arrangement or dispatch has not yet started. Once an order has entered preparation, certain changes may no longer be possible.

Orders may generally be cancelled before preparation, personalization, flower arrangement or dispatch has started. Once fresh flowers have been prepared, personalized work has begun, or the order has been dispatched, cancellation may no longer be possible for some or all components. Please contact us as soon as possible at +974 5119 3844 or info@bouteeqs.com if you need assistance.

Our jewelry collection includes pieces crafted primarily from 925 sterling silver, with selected designs featuring gold or rose-gold plating and stones such as moissanite and other carefully selected gemstones. Material specifications are clearly stated on each individual product page.

925 sterling silver consists of 92.5% pure silver, combined with other metals to provide the strength and durability required for jewelry. It offers the beauty and character of genuine silver while being suitable for regular wear when cared for properly.

Moissanite is a brilliant lab-grown gemstone known for its exceptional sparkle, durability and clarity. Its high brilliance makes it a beautiful choice for jewelry while offering excellent value compared with many traditional precious stones.

Sterling silver can naturally tarnish over time when exposed to air, moisture, cosmetics, perfumes and other environmental factors. This is a normal characteristic of genuine silver and does not mean the jewelry is defective. Proper storage and regular gentle cleaning can help maintain its appearance.

We recommend keeping jewelry away from water, perfumes, cosmetics and household chemicals whenever possible. Store pieces individually in a dry place and gently clean them using an appropriate jewelry polishing cloth. For plated jewelry, avoid excessive rubbing or abrasive cleaning products, as these may affect the finish.

Absolutely. Gifting is at the heart of BOUTEEQS. Our jewelry can be beautifully presented on its own or combined with flowers, personalization and selected gifting options to create a more memorable experience.

Perfumes offered by BOUTEEQS are sourced as genuine branded products through our selected supply channels.

Product size and other relevant information are stated on each product page.

Eligible perfumes may be requested for return or exchange within 7 days of delivery, provided they remain unopened, unused, in their complete original packaging, and the original manufacturer's seal remains intact.

Opened, sprayed or tested perfumes cannot normally be returned due to a change of mind.

Please refer to our Refund & Return Policy for full details.

Yes. Selected perfumes can be presented with flowers to create a complete BOUTEEQS gifting experience.

Available combinations and options will be shown on the relevant product pages and through our Gift Finder.

Yes. Selected jewelry and perfume gifts can be paired with flowers. Depending on availability, options may include roses, orchids, lilies, peonies, mixed arrangements and other seasonal selections.

Yes. Fresh flower arrangements are prepared specifically for gifting and presentation. Because flowers are natural products, slight variations in color, size, shape and opening stage should be expected.

We aim to recreate the selected style as closely as possible. However, flowers are natural and seasonal products, so exact colors, sizes and varieties may occasionally vary. Where a substitution is necessary, BOUTEEQS will aim to preserve the overall quality, value and visual character of the arrangement.

Where this option is available through the Gift Finder, you may select more than one flower style that you like. This gives BOUTEEQS greater flexibility to recommend suitable gifts and arrangements. You can also select "Let BOUTEEQS Choose" and allow us to curate the floral direction for you.

No. Fresh flowers are non-returnable and non-refundable because they are perishable products prepared specifically for each order. If flowers arrive damaged or in an unacceptable condition, please contact us as soon as possible, preferably within 24 hours of delivery, with clear photographs so we can assess the issue.

A BOUTEEQS Signature Gift is a thoughtfully curated gifting experience that brings together selected elements such as jewelry, perfume, flowers, personalization and premium presentation. Rather than receiving separate products, the elements are designed to work together as one complete gift experience.

Customization options depend on the particular Signature Gift. Where available, you may be able to select flower preferences, add a personal message, request engraving or personalize selected presentation details.

Return eligibility depends on the components of the gift. Eligible jewelry and unopened perfume may qualify for return within 7 days of delivery, subject to our return conditions. Fresh flowers are non-refundable, and personalized or engraved components cannot normally be returned due to a change of mind. For a gift containing jewelry or perfume with flowers, only the eligible value of the jewelry or perfume component may be refunded. Please refer to our Refund & Return Policy for complete details.

Yes. Where available, you can add a personal message to make your gift more meaningful. The available character limit and presentation options will be shown when personalizing your order.

Engraving is available on selected jewelry pieces. If engraving is available for the product you choose, the option will appear before checkout.

Selected gifts may offer ribbon or presentation personalization. Available options will be displayed during the personalization process.

Personalized or engraved products cannot normally be returned, exchanged or refunded due to a change of mind. If BOUTEEQS makes an error in the personalization or the product arrives damaged or defective, please contact us within 7 days of delivery.

The BOUTEEQS Gift Finder is designed to make choosing the right gift easier. Tell us who you are celebrating, the occasion, your budget and the type of gift they may love, and we will present suitable recommendations.

No. The Gift Finder is designed to keep the process simple. Certain questions may only appear when relevant to your selections. For example, flower preferences will only be required when you are exploring gifts that include flowers.

Yes, where multiple selection is available. For example, you may be open to both jewelry and perfume, or several different flower styles. The Gift Finder can use those preferences to provide a broader selection of suitable recommendations.

Yes. You can review and change your selections without having to restart the entire Gift Finder. Your recommendations can then be updated based on your new preferences.

Choose "Surprise Me" or "Let BOUTEEQS Choose" where available. That is exactly what the Gift Finder is there for.

BOUTEEQS currently delivers across Doha and surrounding areas within Qatar, subject to delivery-area availability. Available delivery options will be displayed during checkout.

Orders placed before 6 PM are generally eligible for same-day delivery within Doha for a QAR 20 charge, subject to product availability, personalization requirements and flower preparation time. Orders placed after this time, or without the same-day option selected, will be delivered free the next day. Exact availability will be confirmed during checkout.

Next-day delivery within Qatar is free on all BOUTEEQS orders. Same-day delivery is available for a QAR 20 charge, applied at checkout.

Where scheduled delivery is available, you can select an available delivery date during the ordering process. This is particularly useful when ordering for birthdays, anniversaries and other important occasions.

Yes. Enter the recipient's delivery details at checkout and we can deliver the gift directly to them.

Our delivery team will attempt to contact the recipient directly. If delivery cannot be completed, we will work with you to arrange redelivery or an alternative solution — particularly important for surprise gifts.

No. Gift presentation does not include pricing information intended for the purchaser. Any required transaction documentation will be handled separately and appropriately.

Eligible products may be requested for return or exchange within 7 days of delivery. Different conditions apply depending on the product category.

This generally includes:

• Fresh flowers
• Personalized or engraved products due to a change of mind
• Opened or used perfumes
• Worn jewelry
• Certain hygiene-sensitive jewelry once worn or opened

Please review our Refund & Return Policy for complete conditions.

If the jewelry or perfume component qualifies for a return, only the eligible value of the jewelry or perfume will be refunded. The flower component is non-refundable.

Approved refunds are typically processed within 7 business days back to your original payment method. You'll receive a confirmation once the refund has been issued.

Please contact BOUTEEQS within 7 days of delivery for eligible non-perishable products and provide your order number together with clear photographs of the issue. For flower quality concerns, please contact us as soon as possible, preferably within 24 hours of delivery.

Available payment methods are displayed securely during checkout and may include major credit and debit cards and supported digital payment methods.

Yes. Payments are processed through secure payment systems designed to protect transaction information. BOUTEEQS does not require customers to provide payment-card details through unofficial communication channels.

Yes. BOUTEEQS offers curated gifting solutions for businesses, including client appreciation gifts, employee milestone gifts and event gifting, with options for bulk pricing and branded personalization. Contact our Customer Care team to discuss your requirements.

The BOUTEEQS Circle is our way of keeping you closer to new collections, Signature Gifts, gifting inspiration and selected BOUTEEQS updates.

My Moments is designed to make thoughtful gifting easier. It allows customers to save important people and occasions, such as birthdays and anniversaries, so BOUTEEQS can help them remember upcoming moments and discover relevant gift ideas.

Yes. Where the My Moments service is available, customers will be able to manage their saved occasions and reminder preferences.

If you cannot find the answer you are looking for, our BOUTEEQS Customer Care team will be happy to assist you at +974 5119 3844 or info@bouteeqs.com.