Frequently Asked Questions
Everything you need to know about shopping, gifting and ordering with BOUTEEQS.
Orders & Shopping
How do I place an order?
Simply choose your product, select any available gifting or personalization options, add it to your cart, and proceed to checkout.
For help choosing a gift, you can also use our Gift Finder to discover recommendations based on the person, occasion, budget and gifting preferences.
Can I order a gift directly for someone else?
Yes. You can have your BOUTEEQS gift delivered directly to the recipient.
During checkout, simply provide the recipient's delivery details and select any available personalization or gifting options you would like to include.
Can I change my order after placing it?
Please contact BOUTEEQS Customer Care as soon as possible.
Changes may be possible if preparation, personalization, flower arrangement or dispatch has not yet started.
Once an order has entered preparation, certain changes may no longer be possible.
Can I cancel my order?
Orders may generally be cancelled before preparation, personalization, flower arrangement or dispatch has started.
Once fresh flowers have been prepared, personalized work has begun, or the order has been dispatched, cancellation may no longer be possible for some or all components.
Please contact us as soon as possible if you need assistance.
Jewelry
What materials are used in BOUTEEQS jewelry?
Our jewelry collection includes pieces crafted primarily from 925 sterling silver, with selected designs featuring gold or rose-gold plating and stones such as moissanite and other carefully selected gemstones.
Material specifications are clearly stated on each individual product page.
What is 925 sterling silver?
925 sterling silver consists of 92.5% pure silver, combined with other metals to provide the strength and durability required for jewelry.
It offers the beauty and character of genuine silver while being suitable for regular wear when cared for properly.
What is moissanite?
Moissanite is a brilliant gemstone known for its exceptional sparkle, durability and clarity.
Its high brilliance makes it a beautiful choice for jewelry while offering excellent value compared with many traditional precious stones.
Will sterling silver tarnish?
Sterling silver can naturally tarnish over time when exposed to air, moisture, cosmetics, perfumes and other environmental factors.
This is a normal characteristic of genuine silver and does not mean the jewelry is defective.
Proper storage and regular gentle cleaning can help maintain its appearance.
How should I care for my jewelry?
We recommend keeping jewelry away from water, perfumes, cosmetics and household chemicals whenever possible.
Store pieces individually in a dry place and gently clean them using an appropriate jewelry polishing cloth.
For plated jewelry, avoid excessive rubbing or abrasive cleaning products, as these may affect the finish.
Are your jewelry pieces suitable for gifting?
Absolutely.
Gifting is at the heart of BOUTEEQS. Our jewelry can be beautifully presented on its own or combined with flowers, personalization and selected gifting options to create a more memorable experience.
Perfumes
Are BOUTEEQS perfumes authentic?
Perfumes offered by BOUTEEQS are sourced as genuine branded products through our selected supply channels.
Product size and other relevant information are stated on each product page.
Can I return a perfume?
Eligible perfumes may be requested for return or exchange within 7 days of delivery, provided they remain unopened, unused, in their complete original packaging, and the original manufacturer's seal remains intact.
Opened, sprayed or tested perfumes cannot normally be returned due to a change of mind.
Please refer to our Refund & Return Policy for full details.
Can perfume be combined with flowers?
Yes. Selected perfumes can be presented with flowers to create a complete BOUTEEQS gifting experience.
Available combinations and options will be shown on the relevant product pages and through our Gift Finder.
Flowers
Can I add flowers to my gift?
Yes. Selected jewelry and perfume gifts can be paired with flowers.
Depending on availability, options may include roses, orchids, lilies, peonies, mixed arrangements and other seasonal selections.
Are the flowers fresh?
Yes. Fresh flower arrangements are prepared specifically for gifting and presentation.
Because flowers are natural products, slight variations in color, size, shape and opening stage should be expected.
Will the flower arrangement look exactly like the photograph?
We aim to recreate the selected style as closely as possible.
However, flowers are natural and seasonal products, so exact colors, sizes and varieties may occasionally vary.
Where a substitution is necessary, BOUTEEQS will aim to preserve the overall quality, value and visual character of the arrangement.
Can I choose more than one flower preference?
Where this option is available through the Gift Finder, you may select more than one flower style that you like.
This gives BOUTEEQS greater flexibility to recommend suitable gifts and arrangements.
You can also select Let BOUTEEQS Choose and allow us to curate the floral direction for you.
Can flowers be returned or refunded?
No. Fresh flowers are non-returnable and non-refundable because they are perishable products prepared specifically for each order.
If flowers arrive damaged or in an unacceptable condition, please contact us as soon as possible, preferably within 24 hours of delivery, with clear photographs so we can assess the issue.
Signature Gifts
What is a BOUTEEQS Signature Gift?
A BOUTEEQS Signature Gift is a thoughtfully curated gifting experience that brings together selected elements such as jewelry, perfume, flowers, personalization and premium presentation.
Rather than receiving separate products, the elements are designed to work together as one complete gift experience.
Can I customize a Signature Gift?
Customization options depend on the particular Signature Gift.
Where available, you may be able to select flower preferences, add a personal message, request engraving or personalize selected presentation details.
Can I return a Signature Gift?
Return eligibility depends on the components of the gift.
Eligible jewelry and unopened perfume may qualify for return within 7 days of delivery, subject to our return conditions.
Fresh flowers are non-refundable, and personalized or engraved components cannot normally be returned due to a change of mind.
For a gift containing jewelry or perfume with flowers, only the eligible value of the jewelry or perfume component may be refunded.
Please refer to our Refund & Return Policy for complete details.
Personalization
Can I add a personal message to my gift?
Yes. Where available, you can add a personal message to make your gift more meaningful.
The available character limit and presentation options will be shown when personalizing your order.
Do you offer engraving?
Engraving is available on selected jewelry pieces.
If engraving is available for the product you choose, the option will appear before checkout.
Can I personalize the ribbon or packaging?
Selected gifts may offer ribbon or presentation personalization.
Available options will be displayed during the personalization process.
Can personalized products be returned?
Personalized or engraved products cannot normally be returned, exchanged or refunded due to a change of mind.
If BOUTEEQS makes an error in the personalization or the product arrives damaged or defective, please contact us within 7 days of delivery.
Gift Finder
What is the BOUTEEQS Gift Finder?
The BOUTEEQS Gift Finder is designed to make choosing the right gift easier.
Tell us who you are celebrating, the occasion, your budget and the type of gift they may love, and we will present suitable recommendations.
Do I have to answer every question?
No.
The Gift Finder is designed to keep the process simple. Certain questions may only appear when relevant to your selections.
For example, flower preferences will only be required when you are exploring gifts that include flowers.
Can I select more than one gift or flower preference?
Yes, where multiple selection is available.
For example, you may be open to both jewelry and perfume, or several different flower styles.
The Gift Finder can use those preferences to provide a broader selection of suitable recommendations.
Can I change my answers?
Yes.
You can review and change your selections without having to restart the entire Gift Finder.
Your recommendations can then be updated based on your new preferences.
What if I don't know what to choose?
Choose Surprise Me or Let BOUTEEQS Choose where available.
That is exactly what the Gift Finder is there for.
Delivery
Where does BOUTEEQS deliver?
BOUTEEQS currently provides delivery within Qatar, subject to delivery-area availability.
Available delivery options will be displayed during checkout.
Do you offer same-day delivery?
Same-day delivery may be available for selected products and locations, depending on the order time, product availability, personalization requirements and flower preparation.
Available delivery times will be confirmed during checkout.
Can I choose a delivery date?
Where scheduled delivery is available, you can select an available delivery date during the ordering process.
This is particularly useful when ordering for birthdays, anniversaries and other important occasions.
Can the gift be delivered directly to the recipient?
Yes.
Enter the recipient's delivery details at checkout and we can deliver the gift directly to them.
Will the price be shown to the gift recipient?
Gift presentation should not include unnecessary pricing information intended for the purchaser.
Any required transaction documentation will be handled appropriately.
Returns & Refunds
How long do I have to request a return?
Eligible products may be requested for return or exchange within 7 days of delivery.
Different conditions apply depending on the product category.
What products cannot normally be returned?
This generally includes:
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Fresh flowers.
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Personalized or engraved products due to a change of mind.
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Opened or used perfumes.
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Worn jewelry.
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Certain hygiene-sensitive jewelry once worn or opened.
Please review our Refund & Return Policy for complete conditions.
What happens if I return jewelry or perfume that came with flowers?
If the jewelry or perfume component qualifies for a return, only the eligible value of the jewelry or perfume will be refunded.
The flower component is non-refundable.
What if my order arrives damaged or incorrect?
Please contact BOUTEEQS within 7 days of delivery for eligible non-perishable products and provide your order number together with clear photographs of the issue.
For flower quality concerns, please contact us as soon as possible, preferably within 24 hours of delivery.
Payments
What payment methods do you accept?
Available payment methods are displayed securely during checkout and may include major credit and debit cards and supported digital payment methods.
Is my payment secure?
Yes. Payments are processed through secure payment systems designed to protect transaction information.
BOUTEEQS does not require customers to provide payment-card details through unofficial communication channels.
BOUTEEQS Circle & My Moments
What is the BOUTEEQS Circle?
The BOUTEEQS Circle is our way of keeping you closer to new collections, Signature Gifts, gifting inspiration and selected BOUTEEQS updates.
What is My Moments?
My Moments is being designed to make thoughtful gifting easier.
It allows customers to save important people and occasions, such as birthdays and anniversaries, so BOUTEEQS can help them remember upcoming moments and discover relevant gift ideas.
Can I manage my reminders and preferences?
Yes. Where the My Moments service is available, customers will be able to manage applicable saved occasions and reminder preferences.
Need More Help?
If you cannot find the answer you are looking for, our BOUTEEQS Customer Care team will be happy to assist you.
BOUTEEQS
Made Memorable.