Free Delivery in Qatar
Same Day Delivery for Orders Before 6 PM
Luxury Gift Wrapping
Free Delivery in Qatar
Same Day Delivery for Orders Before 6 PM
Luxury Gift Wrapping
Login

Country

Language

Cart

Your cart is empty

Refund and Return policy

At BOUTEEQS, every order is carefully selected, prepared, and presented with the intention of making every gift memorable.

If something is not right with your order, please contact us and our team will assist you in accordance with the conditions below.

7-Day Return & Exchange Period

Unless a specific exception is stated in this policy, eligible products may be requested for return or exchange within 7 days from the date of delivery.

To qualify, an eligible product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned with its original packaging.

  • Include all tags, certificates, accessories, and complimentary items supplied with it.

  • Show no signs of wear, damage, alteration, or misuse.

  • Meet the specific conditions applicable to its product category.

All returns and exchanges are subject to inspection and approval by BOUTEEQS.

Jewelry

Eligible jewelry may be requested for return or exchange within 7 days of delivery.

The jewelry must be unused, unworn, undamaged, and returned in its original condition with all packaging, tags, certificates, and accessories supplied with it.

Jewelry showing signs of wear, scratching, alteration, misuse, or damage after delivery will not be eligible for a change-of-mind return or exchange.

Earrings & Pierced Jewelry

For hygiene reasons, earrings and other pierced jewelry cannot normally be returned or exchanged once worn or once applicable hygiene-protective packaging has been opened.

This does not affect applicable rights where an item is defective, damaged, or incorrectly supplied.

Perfumes

Perfumes may be requested for return or exchange within 7 days of delivery, provided that:

  • The perfume is unopened.

  • The perfume is unused.

  • The original manufacturer's seal remains intact.

  • The product is in its complete original packaging.

  • The product remains in a condition suitable for resale.

Where a perfume has been opened, sprayed, tested, or had its original manufacturer's seal removed or broken, it is not eligible for a change-of-mind return or exchange.

If a perfume arrives damaged, defective, leaking, or different from what you ordered, please contact BOUTEEQS within 7 days of delivery.

Fresh Flowers

Fresh flowers cannot be returned, exchanged, or refunded.

Flowers are natural, perishable products that are specially prepared for each order. Accordingly, the value of flowers is non-refundable once the order has been prepared or delivered.

Natural variations in flower color, size, shape, opening stage, and appearance are expected and are not considered defects.

Seasonal availability may occasionally require the substitution of certain flowers. Where necessary, BOUTEEQS will aim to maintain the overall style, quality, value, and appearance of the selected arrangement.

If flowers arrive damaged or in an unacceptable condition, please contact BOUTEEQS as soon as possible, preferably within 24 hours of delivery, together with clear photographs.

Where BOUTEEQS confirms a genuine quality or delivery issue, we may provide an appropriate solution in accordance with applicable consumer rights.

The standard 7-day return period applicable to eligible non-perishable products does not make fresh flowers returnable or refundable.

Jewelry with Flowers

Jewelry purchased with flowers is treated as a combination of an eligible non-perishable product and a non-returnable perishable product.

The jewelry component may be requested for return or exchange within 7 days of delivery, provided that the jewelry meets all eligibility requirements stated in this policy.

The flowers cannot be returned or refunded.

If the jewelry is approved for a refund, only the amount paid for the jewelry component will be eligible for refund. The amount attributable to the flowers will not be refunded.

Example

Jewelry: QAR 350
Flower arrangement: QAR 120
Total gift price: QAR 470

If the jewelry qualifies for an approved return, the eligible refund would be QAR 350, not QAR 470.

Any personalization, delivery, or other non-refundable service charges will be treated according to their applicable conditions.

Perfume with Flowers

Perfume purchased with flowers follows the same principle.

The perfume component may be requested for return or exchange within 7 days of delivery, provided that it remains unopened, unused, with the original manufacturer's seal intact, and otherwise meets the perfume return requirements of this policy.

The flowers cannot be returned or refunded.

If the perfume qualifies for an approved refund, only the amount paid for the perfume component will be eligible for refund. The amount attributable to the flowers will not be refunded.

Example

Perfume: QAR 300
Flower arrangement: QAR 150
Total gift price: QAR 450

If the perfume qualifies for an approved return, the eligible refund would be QAR 300, not QAR 450.

Jewelry Sets

Eligible jewelry sets may be requested for return or exchange within 7 days of delivery.

The complete jewelry set must be returned together, unused, unworn, undamaged, and in its original packaging.

Individual pieces from a jewelry set cannot normally be returned separately unless an individual piece is defective or BOUTEEQS agrees otherwise.

Where a jewelry set includes earrings or another hygiene-sensitive item, the applicable hygiene conditions also apply.

BOUTEEQS Signature Gifts

BOUTEEQS Signature Gifts may combine jewelry, perfume, flowers, personalization, and premium presentation into one curated gifting experience.

Each component is treated according to its applicable return conditions.

  • Eligible jewelry may be requested for return within 7 days of delivery.

  • Eligible perfume may be requested for return within 7 days of delivery, provided that it remains unopened, unused, and with the original manufacturer's seal intact.

  • Fresh flowers are non-returnable and non-refundable.

  • Personalized or engraved components are subject to the personalization conditions below.

If a Signature Gift contains flowers together with eligible jewelry or perfume, an approved refund will cover only the refundable value of the eligible jewelry and/or perfume component.

The value of the flowers will not be refunded.

Any other non-refundable personalized or specially prepared components will also be excluded from the refund calculation.

Personalized & Engraved Products

Products that have been engraved, personalized, altered, or specially prepared according to the customer's instructions cannot normally be returned, exchanged, or refunded due to a change of mind.

This includes:

  • Names.

  • Initials.

  • Dates.

  • Engraved messages.

  • Personalized ribbon wording.

  • Customer-requested alterations.

  • Other customer-specific customization.

Customers are responsible for carefully checking all spelling, names, dates, initials, and personalization instructions before confirming an order.

If BOUTEEQS makes an error in the personalization, or if the personalized product arrives damaged or defective, please contact us within 7 days of delivery.

Damaged, Defective or Incorrect Products

If jewelry, perfume, or another eligible non-perishable product arrives damaged, defective, or different from what you ordered, please contact BOUTEEQS within 7 days of delivery.

For fresh flowers, quality concerns should be reported as soon as possible, preferably within 24 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the packaging where relevant.

  • A video where this would help demonstrate the issue.

Please retain the product and its packaging until your request has been reviewed.

Depending on the circumstances, BOUTEEQS may offer an appropriate replacement, exchange, correction, store credit, or refund in accordance with this policy and applicable consumer rights.

Change of Mind

For eligible products, a change-of-mind return or exchange must be requested within 7 days of delivery.

The product must remain unused and meet all applicable eligibility requirements.

The following are generally not eligible for change-of-mind returns:

  • Fresh flowers and other perishable products.

  • Personalized products.

  • Engraved products.

  • Opened or used perfumes.

  • Used or worn jewelry.

  • Hygiene-sensitive products once worn or opened, where applicable.

  • Products specially altered or prepared according to customer instructions.

For combination gifts containing flowers, only an eligible jewelry or perfume component may qualify for a refund. The flower portion remains non-refundable.

Order Cancellations

If you wish to cancel an order, please contact BOUTEEQS as soon as possible.

Orders may generally be cancelled before preparation, personalization, flower arrangement, or dispatch has started.

Once fresh flowers have been prepared or arranged for an order, the flower portion of the order cannot normally be cancelled or refunded.

Personalized, engraved, custom-prepared, or already dispatched orders may also no longer be eligible for cancellation.

Exchanges

Eligible products may be exchanged when requested within 7 days of delivery, subject to product eligibility and availability.

If the replacement product costs more, the customer will be required to pay the difference.

If the replacement product costs less, any eligible difference will be handled in accordance with the applicable refund arrangements.

Where flowers formed part of the original order, their value cannot be returned, refunded, or transferred as part of a change-of-mind exchange.

Refunds

Once an eligible return has been received, inspected, and approved, the applicable refund will be processed according to the original payment method where reasonably possible.

For orders combining jewelry or perfume with flowers, only the eligible jewelry or perfume value will be refunded.

Flowers are non-refundable.

Other non-refundable charges or components, including applicable personalization or services already performed, may also be excluded.

Original delivery charges are generally non-refundable for change-of-mind returns.

Refund processing times may vary depending on the customer's bank, card issuer, or payment provider.

Promotional, Discounted & Sale Products

Unless specifically stated otherwise, eligible promotional or discounted products may be requested for return or exchange within 7 days of delivery, subject to the same eligibility requirements described in this policy.

Fresh flowers remain non-returnable and non-refundable regardless of whether they were purchased at their standard or promotional price.

Products specifically identified as Final Sale may not be eligible for change-of-mind returns, subject to applicable consumer rights.

A promotional or discounted price does not affect applicable rights where a product is defective, damaged, or incorrectly supplied.

Gifts

If you received a BOUTEEQS product as a gift, please contact our Customer Care team within 7 days of the original delivery date if you require assistance.

Where appropriate and subject to eligibility, an exchange or another suitable solution may be offered.

Where the gift contains flowers, the flower component remains non-returnable and non-refundable.

Any approved refund will generally be processed according to the original purchase and payment method.

How to Request a Return, Exchange or Refund

Please contact BOUTEEQS Customer Care within 7 days of delivery for eligible products and provide:

  • Your order number.

  • The product concerned.

  • The reason for your request.

  • Photographs where the item is damaged, defective, or incorrect.

Please do not return any item before receiving return instructions from BOUTEEQS.

Important 7-Day Policy

The standard BOUTEEQS request period for eligible jewelry, unopened perfume, and other eligible non-perishable products is 7 days from delivery.

Fresh flowers are an exception because they are perishable. Flowers cannot be returned, exchanged, or refunded.

For combination gifts:

Jewelry + Flowers — Only the eligible jewelry value may be refunded.

Perfume + Flowers — Only the eligible perfume value may be refunded.

BOUTEEQS Signature Gift containing Flowers — The flower value and any other non-refundable components are excluded from any approved refund.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights available under the applicable laws and consumer protection regulations of the State of Qatar.

Where applicable law provides rights or remedies beyond those stated in this policy, the applicable legal requirements will prevail.

BOUTEEQS
Made Memorable.